Cancellation policy

PURCHASE OPTIONS CANCELLATION POLICY

This policy applies to products offered as a subscription or a pre-order in our store (www.clmbeautylab.com), operated by Celemi Cosmetics LLC ("we", "us"). By purchasing a subscription or a pre-order, you agree to this policy, our Terms of Service and our Refund Policy.

1. SUBSCRIPTIONS

1.1. Automatic renewal. A subscription renews automatically at the frequency you selected at checkout (for example, every 30 days) until you cancel it. By purchasing a subscription, you authorize us to charge your stored payment method the subscription price, plus applicable shipping and taxes, at the start of each billing cycle, without further action from you.

1.2. Billing date. Each charge is made on your billing date, before the order is prepared and shipped. Your billing date, price and frequency are shown at checkout and in your order confirmation email.

1.3. How to cancel. You can cancel, pause, skip a delivery or change your subscription at any time, with no cancellation fees, using the link in your order confirmation email or in your customer account. You can also cancel by emailing sales@celemicosmetics.com.

1.4. When cancellation takes effect. To avoid being charged for the next delivery, you must cancel before your next billing date. A cancellation made after a billing date takes effect from the following billing cycle; the order that was already charged will be shipped. Cancelling a subscription does not by itself refund orders that have already been charged or shipped. Such orders can be returned under our Refund Policy.

1.5. Prepaid subscriptions. If you prepaid for several deliveries, you may cancel at any time. Deliveries already shipped are not refunded upon cancellation (but may be returned under our Refund Policy); deliveries not yet shipped will be refunded to your original payment method within 10 business days.

1.6. Price changes. We may change the price of a subscription. We will notify you by email at least 14 days before the new price applies. If you do not cancel before the new price takes effect, you agree to the new price.

1.7. Failed payments. If a payment fails, we may retry the charge and notify you. If payment cannot be collected, we may pause or cancel your subscription without further notice. Orders will not be shipped until payment is received.

1.8. Product changes and availability. If a subscribed product is discontinued or temporarily unavailable, we may skip the delivery, substitute an equivalent product with your consent, or cancel the subscription. You will not be charged for deliveries that are not shipped.

1.9. Our right to cancel. We may cancel or suspend any subscription at any time, including in cases of suspected fraud, unauthorized use of a payment method, chargeback abuse, reselling of products, or violation of our Terms of Service. If we cancel, you will not be charged for future deliveries, and any amount paid for deliveries not shipped will be refunded.

2. PRE-ORDERS

2.1. A pre-order is a purchase of a product that is not yet in stock or not yet released. Payment is charged at the time of the pre-order unless stated otherwise at checkout.

2.2. Any shipping date shown for a pre-order is an estimate, not a guarantee. If the estimated date changes, we will notify you by email.

2.3. You can cancel a pre-order at any time before it ships by emailing sales@celemicosmetics.com, and you will receive a full refund to your original payment method within 10 business days. After a pre-order has shipped, our Refund Policy applies.

2.4. We may cancel a pre-order if the product will not be released, cannot be supplied, or in cases of suspected fraud. In that case, you will receive a full refund.

3. RETURNS

Subscription and pre-order deliveries are covered by our Refund Policy: you may return products within 30 days of receiving them, including opened or used products, with a free prepaid return label.

4. CHARGEBACKS

If you have a problem with a charge, please contact us first at sales@celemicosmetics.com. We will resolve billing errors promptly. Filing a chargeback for a charge that was authorized under this policy and not cancelled in time may result in cancellation of your subscription and account.

5. LIMITATION OF LIABILITY

To the maximum extent permitted by law, our total liability for any claim related to a subscription or pre-order is limited to the amount you paid for the order giving rise to the claim. We are not liable for delays or failures caused by carriers, payment providers or circumstances beyond our reasonable control.

6. GOVERNING LAW

This policy is governed by the laws of the State of Florida, United States, and forms part of our Terms of Service.

7. CONTACT

Questions about subscriptions or pre-orders: sales@celemicosmetics.com