PRODUCT RETURNS

Return & Refund Policy

At CLM Beauty Lab, we stand behind the science and quality of our European formulations. However, if you change your mind about your purchase, we are here to help guide you through our return process.

1. Our 30-Day Return Window

You have 30 days from the date of delivery to request a return.

To maintain the highest standards of safety, hygiene, and product purity for all our customers, our return conditions are strictly as follows:

  • Unopened & Unused Products Only: Items must be returned in their original, unopened packaging, with all safety seals completely intact.

  • No Exceptions for Opened Products: For health, safety, and hygiene reasons, we absolutely cannot accept returns or issue refunds for any products that have been opened, unsealed, or tested.

2. Routine Sets and Bundles

If you purchased a coordinated routine set or bundle, the entire set must be returned together. All products within the set must be unopened and unused to qualify for a refund. We do not accept partial returns of bundles.

3. Return Shipping Costs

  • Customer Responsibility: The customer is responsible for paying all return shipping costs. We highly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot issue a refund if we do not receive your returned item.

  • Original Shipping Fees: Any original shipping fees and taxes paid at the time of purchase are non-refundable.

4. How to Initiate a Return

Please do not send your purchase back without contacting us first. To start a return, follow these steps:

  1. Email Us: Contact our customer care team at sales@celemicosmetics.com with your Order Number and a brief reason for the return.

  2. Get Authorization: Our team will review your request and respond within 1–2 business days with a Return Merchandise Authorization (RMA) and the exact shipping address for our US fulfillment center.

  3. Ship It Back: Securely pack the unopened items and ship them to the provided US address.

5. Refund Processing Time

Once your return is received and inspected at our US facility, we will send you an email notification.

  • If the items are confirmed to be unopened and in their original condition, your refund will be processed and applied to your original method of payment.

  • Please allow 5–7 business days for your bank or credit card company to officially post the refund to your account.

  • Note: If an item is returned opened or damaged, it will not be eligible for a refund, and we will not be able to ship it back to you.

6. Damaged, Defective, or Incorrect Orders

Quality control is our top priority, but transit accidents occasionally happen. If your order arrives damaged, defective, or incorrect, please email us at sales@celemicosmetics.com within 48 hours of delivery. Include a clear photo of the damaged item and your order number. We will immediately arrange for a replacement at no additional cost to you.